1 / 2 / 6 · B A C K E D · B Y · S I S U
The warranty after closing day.
Every Sisu home comes with a written warranty backed by Sisu: one year on workmanship, two years on systems, six years on structural. Plus one thing a warranty form doesn’t say: Daniel still answers the phone.
What we built.
The finishes, surfaces, and details installed by Sisu and our trade partners.
- Paint, drywall, tile, trim
- Cabinets, counters, hardware
- Flooring install (any tier)
- Window & door operation
- Caulk & grout lines
What runs.
Mechanical, electrical, and plumbing, the systems behind the wall, ceiling, and slab.
- HVAC install & ductwork
- Electrical wiring & panel
- Plumbing rough & supply
- Water heater install
- Smart home rough ins
What holds it up.
Load bearing structure. The frame, foundation, and roof system that make your home a home.
- Foundation & slab integrity
- Load bearing walls & framing
- Beams, headers, columns
- Roof structure & trusses
- Hurricane tie downs
Coverage matrix.
A line by line look at what each warranty period covers. If it’s a “yes” anywhere on the row, we cover it, within that window. The whole table is in your closing packet, too.
| Item | Year 1 Workmanship |
Year 2 Systems |
Year 10 Structural |
|---|---|---|---|
| · Foundation & structure | |||
| Slab cracks > 1/4″ | n/a | n/a | YES |
| Load bearing framing | n/a | n/a | YES |
| Roof truss / rafter | n/a | n/a | YES |
| Hurricane tie down failure | n/a | n/a | YES |
| · Systems · MEP | |||
| HVAC install & ductwork | YES | YES | n/a |
| Electrical wiring & panel | YES | YES | n/a |
| Plumbing, rough in & supply | YES | YES | n/a |
| Water heater (install) | YES | YES | n/a |
| Sewer / drain line | YES | YES | n/a |
| · Workmanship · finishes | |||
| Drywall & paint | YES | n/a | n/a |
| Cabinets, counters, hardware | YES | n/a | n/a |
| Tile & grout install | YES | n/a | n/a |
| Flooring install | YES | n/a | n/a |
| Window & door operation | YES | n/a | n/a |
| Trim, baseboard, doors | YES | n/a | n/a |
| · Exterior | |||
| Roofing install (workmanship) | YES | n/a | n/a |
| Siding install (Hardie / accent) | YES | n/a | n/a |
| Exterior caulk & sealants | YES | n/a | n/a |
| Concrete flatwork (drives, walks) | YES | n/a | n/a |
Note: Year 1 workmanship covers Sisu’s install of any item, even items also covered by a manufacturer’s warranty. Manufacturer warranties on appliances, fixtures, and equipment continue past Year 1 per each manufacturer’s terms.
T H E · S I S U · A D D O N
Plus: Daniel still picks up.
The 1/2/6 warranty is the written part. The other part: as long as the company exists and Daniel is the GC, the phone number on your contract is the phone number you call when something goes sideways.
Most regional builders sub the warranty out to a third party warranty company after closing. Sisu doesn’t. The person who quoted your home is the person who responds.
How to file a claim.
You text Daniel a photo and the address. We take it from there.
Text or call Daniel.
One photo and one sentence is enough to get started. Daniel reads every message; no warranty triage layer.
· Inside 1 business dayWe diagnose, in person.
Most issues need eyes on. Daniel comes to the home, often the same week, to identify root cause.
· Inside 5 business daysWe schedule the fix.
You get a written scope and a date. If a trade partner is needed, we coordinate, you don’t.
· Per trade partner availabilityWe do the work & close out.
You sign off when the fix is done. We document it for your warranty file.
· Documented in your fileWhat is not covered.
The honest list.
- Normal wear: scratches, scuffs, settling cracks under 1/4″
- Damage caused by water from outside (floods, storms)
- Damage from owner modifications or third party work
- Lawn, landscaping, irrigation after move in
- Insect, rodent, or termite damage
- Failure to maintain HVAC filters, sump pumps, drains
- Acts of nature: hail, wind beyond design spec, lightning
- Cosmetic items reported after the Year 1 walkthrough
- Appliances, fixtures, and equipment past their manufacturer warranty
- Damage from missed routine maintenance (your homeowner’s manual lists what + when)
Gray area items: call us anyway. We’ll tell you straight whether it’s covered or not, and if it isn’t, we’ll usually quote the fix at trade cost.
Warranty FAQ.
Do I need to register the warranty?+
Your closing packet contains the certificate. Daniel keeps a parallel record in your project file, when you call, he already has your address and build date.
What’s an emergency vs. a regular claim?+
Emergencies are water, gas, electrical, or HVAC issues that make the home unsafe or uninhabitable. Call Daniel directly. Regular claims (a sticky door, a paint touch up, a piece of trim) text any time, 1 business day response.
Is the 1 year walkthrough scheduled?+
Yes. At closing, we put a placeholder on the calendar for Month 11. Two weeks before, Daniel confirms and we walk the home together to catch anything you want addressed before the workmanship year closes.
What if a sub goes out of business?+
The warranty is Sisu’s. If a roofer or plumber closes shop, we bring in our current partner and Sisu covers the cost. You don’t chase anyone.
What if I disagree with a denial?+
Call Daniel and walk the issue with him in person. If you still disagree, the dispute terms in your contract apply.
N E E D · T O · F I L E
Something not right? Tell Daniel today.
Same number you’ve had since closing. The faster we know, the faster it’s fixed.
